ASTA: Representing Travel Agents and the Traveling Public for over 75 Years

ASTA, the world's largest travel trade association, commemorated its 75th anniversary in 2006. Since its founding on April 20, 1931 as the American Steamship and Tourist Agents Association, ASTA has remained true to the mission outlined by its founding members. Even in the face of recent predictions of the demise of travel agents, ASTA's current initiatives fighting for travel agents and for the traveling public indicate a promising future for travel agents and for the Society.

In 1931, more than 60 agents joined an association that promised to protect and promote the mutual interests of its members, maintain a dignified code of ethics, combat unfair competition, stimulate the public's desire to travel and promote the use of ASTA members' services.

In the 1930s, when agents were booking 80 percent to 90 percent of all steamship travel, ASTA was urging ship lines to adopt agent-friendly policies and trying to persuade hotels and railroads to pay agent commissions. When war in the '40s curtailed all but essential travel, ASTA members fought for the survival of their association. In 1946, one year after its formation, the International Air Transport Association (IATA) cut agent commissions to 5 percent from 7.5 percent. ASTA was there to fight for its members. Around the same time, the Society changed its name to the American Society of Travel Agents.

In the 1950s, ASTA won a 27-year battle for rail commissions. It was in the '50s that the Society broke new ground by introducing a home study course, the industry's first basic training tool. In the 1960s, ASTA made a lot of progress in education, holding its first School at Sea and opening seven travel schools. In 1968, when President Johnson restricted travel outside of the United States, ASTA waged the largest grassroots campaign of its history.

In the 1970s, ASTA formed several institutions that continue to benefit members today. ASTA Marketing Services, Inc. (AMSI), was established as a subsidiary of ASTA designed to help ASTA member agents get high quality products and services at discounted prices. The ASTA Political Action Committee (ASTAPAC) was formed to lead the fight for agents' interests in the political arena.

The '70s also saw the formation of ASTA's Chapter Presidents' Council. And, the decade that saw the first rise in air commissions in 25 years, from 5 percent to 7 percent, closed with the deregulation of airlines. In the '80s, the Society continued its emphasis on education, holding Trainingfest, School on Rails, School at Sea and School on the Road.

In the 1990s, ASTA published the Travel Agent Manual. In 1995, seven major airlines capped agency commissions at $50 on domestic tickets. ASTA filed an anti-trust lawsuit that was settled out of court for $86 million. Before the end of the decade, commissions were cut or capped five more times. In 1999, ASTA secured a Justice Department investigation of five carriers' plan to launch a joint-Web site. ASTA published the Air Travelers Bill of Rights and secured Congressional endorsement of the key principles of the bill, as well as gaining passage and funding of the Consumer Access to Travel Information Act.

In the first years of the new millennium, ASTA has continued its efforts to support travel agents and to fight for the traveling public in the legal and legislative arenas, at the state and federal level. Several ASTA-endorsed pieces of legislation to protect passenger rights and end airline preemption went to Congress. Of late, ASTA scored several major victories at the state level in defeating regulations that would prove harmful to travel agents and in Texas succeeded in passing a technical corrections bill that will potentially save Texas travel agents thousands of dollars in taxes.

The Society has kept up its efforts in the area of supplier relations. ASTA is also continually enhances its member communications and provides members tools to launch or improve their own advertising and public relations campaigns. Educationally, ASTA offers a variety of online and home-study courses for its members to use in furthering their expertise. In 2006, ASTA launched its International Destination Expo, an annual meeting held in a different international location each year that offers new approach to destination training.

In this world of rapidly changing technology and shifting alliances, ASTA has managed to stay relevant for its members. In January 2007, ASTA relaunched its brand, unveiling a new membership structure and enhanced member benefits, a new logo and its new mission: to facilitate the business of selling travel through effective representation, shared knowledge and the enhancement of professionalism. ASTA seeks a retail travel marketplace that is profitable, growing and a rewarding place to work, invest and do business.

ASTA members continue to thrive as more travelers see the benefits of consulting an expert when making travel arrangements.