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ASTA Officials Elections Results

The following ASTA members have been certified by Mary Peters, CTC, ASTA National Vice President and Secretary, as elected to serve in the respective offices indicated.

American and United Impose Ticketing Time Limits on Refundable Inventories, American Increases Confirmed Flight Change Fee

American Airlines (AA), effective July 23, 2008, and United Airlines (UA), effective July 15, 2008, have imposed ticketing time limit restrictions on all refundable inventories.

ASTA Victorious on Behalf of Travel Agents in ARC Case

The Independent Arbitration Panel (IAP) today granted ASTA's appeal of the annual fee increase by the Airlines Reporting Corp. (ARC).

Northwest Adds First Bag Fee and Award Ticket Fee, Increases Change Fee

Effective for domestic tickets booked on or after July 10 for travel on or after Aug. 28, Northwest will charge $15 each way ($30 roundtrip) for the first checked bag. The second bag fee is $25...

ASTA Testifies at Hearing on Air Transportation Crisis

ASTA's Senior Vice President of Legal and Industry Affairs Paul Ruden is testifying today at 10 a.m. EDT at a Congressional hearing on How the Air Transportation Crisis is Hurting Travelers, Entrepreneurs and the Economy.

Florida Imposes Severe Restrictions on Sellers of Travel

Florida Governor Charlie Crist has signed into law SB 1310 which imposes harsh consequences on travel agents as well as American citizens and lawful permanent residents seeking to visit family members abroad.

US Airways Adds Fees for First Checked Bag and Domestic Economy Class Beverage Service

US Airways (US) has announced that customers who book economy class tickets for travel on or after July 9, 2008, will be charged $15 each way ($30 roundtrip) for the first checked bag...

United Airlines Adds $15 Fee for First Checked Bag

United Airlines (UA) has announced that customers who purchase domestic economy class tickets on or after June 13, 2008 will be charged $15 each way ($30 roundtrip) for the first checked bag.

ASTA Provides Summer Money-Saving Travel Tips to TV Audiences Across US

Tomorrow (June 10), ASTA President and CEO Cheryl Hudak, CTC, will be appearing in a series of morning show interviews on TV stations across the country as part of a co-op satellite media tour...

Carnival Corp. Increases Fuel Surcharges

Carnival Corp. announced that, effective for bookings made on and after June 12, 2008, it will raise the fuel surcharge for new bookings on Carnival Cruise Lines, Costa Cruises, Cunard Line, Holland America Line, Princess Cruises and Seabourn.

Spirit Air Withdraws from ARC, Offers Direct "Ticketless" Option Through GDSs

Effective June 16, 2008, Spirit Airlines is voluntarily terminating its agreement with ARC. The final ARC sales report in which agents can include Spirit validated transactions is the Sales Report Period Ending Date (PED) June 22, 2008.

Delta to Enforce Booking Policy and Use ARC Payment Express to Collect Fees

Effective June 1, 2008, Delta has announced plans to audit all GDS bookings for booking policy violations and use ARC Payment Express to collect all associated penalties. Agents will be charged $3.50 per inactive and passive segment violation and $50 per booking for duplicate, fraudulent, fictitious and speculative records. In addition Delta will charge $50 per booking for invalid name changes and churning.

Silverjet Airlines ceases operation: BA and Virgin offer concessions

Effective May 30, 2008, Silverjet has ceased operating all flights. British Airways and Virgin Atlantic are offering reduced rate concessions to affected ticket holders who can provide proof of purchase.

DOT Issues Guidance on Disclosing Checked Baggage Fees

The Department of Transportation (DOT) has issued a notice to airlines and travel agents regarding the disclosure of checked baggage fees. Effective immediately, DOT requires the airlines and travel agents to clearly disclose significant conditions applicable to airfares, and the airlines' new baggage fees are considered a significant condition.

American Airlines Adds $15 Fee for First Checked Bag and Increases Exchange Fee

American Airlines (AA) has announced that customers who purchase domestic economy class tickets on or after June 15, 2008 will be charged $15 each way ($30 roundtrip) for the first checked bag. The new fee applies to customers traveling within and between the United States, U.S. Virgin Islands, Puerto Rico and Canada.

US Airways Increases Change Fee

Effective for all tickets issued on or after April 29, 2008, US Airways_ change fee for non-refundable fares will increase by $50 per ticket.

Airline Updates: Eos ceases operations; Continental increases change fee; American, Air Canada to charge for second bag

Airline Updates: Eos ceases operations; Continental increases change fee; American, Air Canada to charge for second bag

ASTA Board Approves International Premium Membership

In conjunction with its third annual International Destination Expo, held this year in Lyon, France, ASTA held its first Board of Directors (BOD) meeting of 2008.

Frontier Airlines Enters Bankruptcy: Plans to Continue Operating

On April 10, 2008, Frontier Airlines filed for Chapter 11 bankruptcy protection in the Southern District of New York.

Airline Updates - April 7, 2008

Skybus Airlines Ceases Operations, JetBlue and US Airways Offer Standby Fares

Florida Travel Agents Facing Tax on Service Fees

Efforts are underway to tax travel intermediaries' service fees when booking... This tax treatment is wrong for travel agents and bad policy.

ARC Announces Procedures for ATA Processing, Credit Card Refunds Allowed with Current Sales Report

Following American Trans Air's (ATA) cessation of operations, the Airlines Reporting Corp. (ARC) has announced its reporting procedures for travel agents. Effective immediately, ARC will not process ATA (TZ) validated CASH REFUNDS submitted in the current sales report for the sales report Period Ending Date (PED) April 6, 2008.

ATA Airlines Shuts Down and Files for Bankruptcy Protection

Effective April 3, 2008, ATA Airlines has ceased operating and has cancelled all current and future flights. On April 2, 2008, ATA filed for Chapter 11 bankruptcy protection in the U.S. Bankruptcy Court in Indianapolis.

Aloha Shuts Down March 31, 2008: United Airlines and Hawaiian Airlines Make Concessions

Effective April 1, 2008, Aloha Airlines will discontinue all scheduled flights. On March 31, Aloha will operate its schedule with the exception of flights from Hawaii to the West Coast and flights from Orange County to Reno and Sacramento, and Oakland to Las Vegas.

Aloha Airlines Files for Chapter 11 Bankruptcy

On March 21, 2008, Aloha Airlines filed and received U.S. Bankruptcy Court approval to continue operating under Chapter 11 of the U.S. Bankruptcy Code.

US Airways Adds Fee for Second Bag

US Airways announced that for tickets purchased on or after Feb. 26, 2008 that contain travel on or after May 5, 2008, it will charge passengers a $25 service fee for a second checked bag for most coach customers.

British Airways Holidays to Discontinue Travel Agent Bookings

In an announcement dated Feb. 4, 2008, British Airways Holidays announced on its travel trade web site that travel agents will soon no longer be able to book British Airways Holidays products, including hotels, car rentals, sightseeing and transfer options.

ASTA Seeks Additional Claimants for Arbitration Complaint against ARC for Unauthorized Drafting of Agent Accounts

Has your agency received an invoice from ARC Payment Express on behalf of United Airlines that will be debited from your ARC checking account on Jan. 31, 2008? Are you interesting in helping the travel agency community by being named in a complaint with the Travel Agent Arbiter against ARC? If so, we would like to talk to you on or before Jan. 28.

ASTA Plans to File a Complaint with ARC over Unauthorized Drafting of Agents' Account

ASTA plans to file a complaint, on behalf of two ASTA members, against The Airlines Reporting Corp. (ARC) with the Travel Agent Arbiter for ARC's plan to withdraw funds from the agents' ARC checking at an airline's request.

Dot Travel Update: Reserved Place Names to be Released Dec. 21, Use Requirement Begins in 2008

The dot Travel registry, Tralliance, has announced several proposed policy changes for .travel names.

Southwest to Offer Limited Inventory in Galileo for a Fee

Effective Jan. 1, 2008, Galileo plans to charge its subscribers $1.25 per segment when making a Southwest Airlines booking in Galileo.

Dot Travel Update: Reserved Place Names Release, Update on Use Requirement

Effective Dec. 21, the Dot Travel Registry, Tralliance, will implement a new policy requiring the use of all new registered .travel names.

UA to Draft Agents' ARC Account for Booking Practices: Member Action Required

ASTA has had further discussions with the Airlines Reporting Corp. (ARC) regarding the recent United Airlines (UA) bills asserting penalties against agencies for failure to work schedule changes and cancel inactive segments.

ARC Invoicing Agents for UA Booking Practices with Intent to Automatically Draft Agent’s ARC Account

On December 11, 2007, some ARC accredited travel agents began receiving invoices from United Airlines charging them $3.50 for every inactive segment that they have failed to “action” between July and September, 2007.

Effective January 31, 2008, a birth certificate with photo ID or a passport will be required at land & sea entry points from Canada

Effective January 31, 2008, U.S. and Canadian citizens (19 and older) will be required to present proof of citizenship.

Carnival Brands and Regent Seven Seas Announce Fuel Surcharges

Carnival Corp., encompassing the brands Carnival Cruise Lines, Costa Cruises, Cunard Line, Holland America Line, Princess Cruises and Seabourn Cruise Line, has announced supplement fees effective...

ARC Clarifies ARA Amendments

ASTA members may have recently received an advertisement for a non-ASTA industry webinar indicating that travel agents must comply with Payment Card Industry (PCI) security standards.

Windjammer Barefoot Cruises Cancels Sailings

Windjammer Barefoot Cruises announced on a message through its phone reservation line that it has cancelled all cruises scheduled to sail the week of Sept. 29, 2007 for the Legacy, Polynesia and Yankee Clipper.

RCI Eliminating Travel Agent Air Commissions

Royal Caribbean Inc. announced today that it will eliminate travel agent commissions on airline bookings made through the cruise line.

ASTA to Hold Webinar, Sept 20: ARC’s Proposed Fee Increase and Its Impact on Your Bottom Line

Please join ASTA for an educational and informative Webinar on ARC’s proposed annual fee increase of 172 percent and how it will impact your business and bottom line.

Carnival Corp. Eliminating Travel Agent Air Commissions

Carnival Corp. announced that for new bookings made on or after Oct. 15, 2007, the Carnival brands will no longer pay commissions.

ARC Announces 172% Annual Fee Increase for 2008

In a move that only a monopolist could expect to pull off, ARC announced yesterday a plan to increase its Annual Fee by 172 percent in 2008. Such an increase is unprecedented in any business. But the 172 percent increase is only the beginning.

ASTA Announces Ninth Director-At-Large

ASTA is pleased to announce that Vickie Greenlee of For Travelers Only in Jackson, Mississippi has been certified by ASTA National Secretary Mary Louise Seifert, CTC, as the ninth elected Director-at-Large, breaking the previous tie with Bob Kern.

Airline Fee / GDS Optional Plan Update

Worldspan subscribers have been asked to return their contract amendment by August 18 to ensure it is in effect by September 1. This is especially important if you have elected to opt-in to Worldspan’s Super Access plan.

DHS Announces Combined Secure Flight Proposed Rule and Update to APIS Manifest Rule

On August 9, 2007, the Department of Homeland Security (DHS) announced steps to strengthen the United States’ aviation security system by combining the final rule for Advance Passenger Information System (APIS) and the proposed new rule for Secure Flight.

Registration Extended for ASTA’s Podcast on New GDS Fees

Registration for ASTA’s Business Executive Series Podcast on New GDS Fees has been extended through Aug. 4, 2006.

GDS Fee Alert

Worldspan’s has requested that its subscribers return their contract amendment by August 18 to ensure it is in effect by September 1. If it is not returned by August 18 and and Worldspan’s Super Access Plan is selected, your agency may be subject to fees charged by the airlines.

Northwest Matches $3.50 Segment Fee

Registration for ASTA’s Business Executive Series Podcast on New GDS Fees has been extended through Aug. 4, 2006.

Princess Delays Crown Princess Departure

According to Princess Cruises, the Crown Princess’ July 20 sailing from New York City is now scheduled to depart on July 22, due to the heavy listing accident that occurred on July 18, 2006 near Port Canaveral, FL.

Continental Matches $3.50 Segment Fee

Continental matched American Airlines’ and United Airlines’ plans to charge GDS subscribers, with some exceptions, segment fees of $3.50 per net booked segment beginning September 1, 2006.

United Matches AA’s $3.50 Segment Fee; Worldspan Provides Glimpse of its New Optional Plans

American Airlines and United Airlines have announced plans to charge GDS subscribers, with some exceptions, segment fees of $3.50 per net booked segment beginning September 1, 2006.

AA Segment Fee Announcement: Galileo and Amadeus Update

Yesterday, ASTA sent you two e-mail messages about the rapidly developing situation regarding future access to full airline content through GDSs and other sources. More information we have gathered today is set out below. ASTA will continue to be a premier information source for its members as this situation evolves and we will continue to send you updates when we have accurate information to share.

American Airlines Announces New Segment Fee

This morning American Airlines announced that it will impose a new $3.50 per segment fee on all travel agencies who book American segments through select GDS services as identified by American.

Varig Announces Reduced Flight Operations

VARIG Airlines has posted the following announcement on its web site: "VARIG has reduced its flight operations until July 11, 2006. If you are traveling during this period, please contact our Reservations department to re-arrange your travel plans. In North America, please call 800 - 468 - 2744."

Northwest Changes Medical/Bereavement Ticket Policy

Effective July 1, travel agents may no longer book and ticket medical and bereavement reservations on Northwest Airlines. For complete details, visit the "Fares and Promotions" tab of WorldAgentdirect.com.

Reminder: Some Carriers Do Not Accept Manual Documents

Not all carriers accept manual 4-flight and Prepaid Ticket Advice (PTA) documents. Prior to issuing a manual document, agents should review the Airlines Reporting Corporation’s (ARC) Manual Document Acceptance Chart. Failure to follow carrier policy could result in a debit memo. Northwest Airlines indicates that it will access a $100 debit memo for any manual document it receives.

Alaska / Horizon Announce New Fee for Changes Made to Travel Agent Tickets

Effective July 1, 2006, Alaska Airlines and Horizon Air will begin collecting a $50 service fee for any ticket reissued by either airline of a ticket originally issued by a travel agent. The new $50 fee is in addition to any change fees and applicable fare differences that may apply.

Air Canada to Provide Tango Fares Only Online to Agents

Effective July 7, Air Canada will provide travel agents with access to Tango Fares at its travel agent booking portal www.aircanada.com/agents. Tango is Air Canada’s low-fare product that requires an additional fee for advance seat assignments and also allows a discount if luggage is not checked.

U.S. Government Delays Land and Sea Passport Requirement for Canada, Mexico and Bermuda and Announces New Phased Initiative

The U.S. Department of Homeland Security (DHS) and the U.S. Department of State (DOS) announced on June 20, that they have delayed the land and sea passport requirement for Canada, Mexico and Bermuda that was previously scheduled to begin as early as Jan. 1, 2008, and have initiated a new "phased approach" to implementing the Western Hemisphere Travel Initiative (WHTI).

Update on Temporary Repeal of Passport Requirement for Canada, Mexico, Caribbean and Bermuda

The State Department has recently updated its Web site regarding passports with clarified language from the Department of Homeland Security regarding the travel requirements for children as well as the new accommodations announced June 8.

Malaria Found in Great Exuma, Bahamas

The Centers for Disease Control and Prevention (CDC) has recently received official reports of 14 confirmed malaria cases in Great Exuma, Bahamas. At this time, CDC is recommending chloroquine as an antimalarial medication for travelers to Great Exuma.

U.S. Government Temporarily Relaxes Passport Rules for Some Destinations; Note the Limits on Who Can Benefit

The U.S. Departments of State and Homeland Security announced on June 8, 2007, that effective today, U.S. citizens traveling by air to Canada, Mexico, the Caribbean and Bermuda who have applied for, but not yet received passports, can temporarily enter and depart from the United States by air as long as they present both a government-issued photo identification and Department of State official "proof of application."

Mile Hi Tours Update

Mile Hi Tours, Inc., also operating as www.milehitours.com, a tour operator located in Denver, CO, has failed to respond to ASTA’s repeated attempts to contact them by telephone. It has been reported that Mile Hi Tours plans to file for bankruptcy protection within the next few days. ASTA will continue to monitor the situation and provide updates on the Supplier Bankrupties page.

Sabre Announces New Opt-In Subscribers Plan

On June 7, 2006, Sabre announced its new Efficient Access Solution (EAS) for its travel agency subscribers. This new optional plan will provide Sabre subscribers with access to full content, including published fares and Web fares, as well as private fares and agency negotiated rates, for AirTran, Continental, Delta, Northwest, United and US Airways.

Majestic America Cancels June 30 Alaska Cruise

Majestic America Line has cancelled the June 30 departure of the Empress of the North, which brings to seven the total number of cancelled sailings since the ship ran aground in Alaska's Inside Passage May 14.

Passengers on Trans-Atlantic Flights May Have Been Exposed to TB

Please advised that if one of your clients recently flew on either Air France Flight 385 departing from Atlanta to Paris on May 12 or the May 24 Czech Air Flight 0104 from Prague, Czech Republic, to Montreal, they may have been exposed to a rare and potentially fatal form of tuberculosis (XDR TB) that has proven resistant to drugs.

US Airways to Issue Retraction on Published VOID Policy

On Monday May 21, 2007, US Airways published an electronic newsletter to travel agents that included a section entitled “VOIDS” that contained incorrect information. ASTA has obtained clarification from US Airways. In the announcement, US Airways stated that “tickets must be voided before midnight” and “may only be voided if booked on the same calendar day prior to midnight Pacific Standard Time."

Majestic Cancels Three Empress of the North Sailings

Majestic America Line canceled the May 19, May 26 and June 2 departures of Empress of the North, following the vessel’s grounding in Alaska on Monday.

Celebrity Cruises Cancels Summit Alaska Sailing

Celebrity Cruises announced that it has canceled Summit’s scheduled May 20 Alaska sailing. The cancellation of the 7-day cruise resulted from a necessary dry dock to replace the ship’s starboard thrust bearing.

ASTA to Testify on Airline Passenger Rights

On Friday, April, 20, 2007, ASTA Senior Vice President for Legal and Industry Affairs Paul Ruden will testify at the U.S. House of Representatives Committee on Transportation and Infrastructure’s Subcommittee on Aviation regarding Aviation Consumer Issues.

ARC Suspends Lloyd Aero Boliviano Ticketing

The Airlines Reporting Corporation (ARC) has suspending its Agreement with Lloyd Aero Boliviano (LB). Lloyd Aero Boliviano-validated transactions submitted with agents' sales reports for the Period Ending Date (PED) 04/15/07 or beyond will not be accepted by ARC.

Azteca (ZE) Airlines Ceases Operations

The Airlines Reporting Corporation (ARC) has reported that Azteca Airlines has ceased operations. All outstanding Azteca-validated transactions should be submitted in the ARC sales report Period Ending Date (PED) April 1, 2007.

Passport Backlog

The U.S. State Department’s Passport Services unit is experiencing a major backlog in processing applications. Rather than taking the usual four to six weeks, routine applications or renewals are now taking 10 weeks.

Continental Warns Agents to Cancel Inactive Segments or Risk Debit

Effective March 12, 2007, Continental Airlines will, with the aid of new software called Segment Audit Tool (SAT), begin debiting travel agents $50 for every inactive segment (per passenger) that is not worked and canceled. As a result, it is imperative that you review your current procedures, and in some cases develop new procedures, for managing airline queues on a daily basis.

Travel to Canada Entrance Advisory

Members are advised to remind customers traveling to Canada of a long standing law that may deny them entrance if they have ever been convicted of a criminal offense.

Spirit Eliminates On-line Commissions

Spirit Airlines has announced that effective March 1, 2007, the airline will discontinue commission compensation for bookings made on its Web site for travel agents based in the USA, Puerto Rico and the USVI.

Caution: DOT Scam Resurfaces

Members are warned to be especially suspicious when receiving an unknown fax or e-mail requesting bank information from the U. S. Department of Transportation (DOT). Travel agents have reported receiving another round of fraudulent letters.

British Airways Strike Called Off

British Airways announced today that it has reached an agreement with its cabin crew, represented by the Transport and General Workers Union. As a result, strikes scheduled for Jan. 30 and 31, as well as strikes planned for Feb. 5, 6 and 7 and Feb. 12, 13 and 14, have been called off.

BA Strike Update – Flights Cancelled Jan 30, 31; Refunds Offered

The cabin crew branch of the Transport and General Workers Union has notified British Airways (BA) that it has cancelled the first day (Jan. 29) of its planned strike, but still plans to strike on Tuesday Jan. 30 and Wednesday Jan. 31, with possible further action planned Feb. 5,6 and 7 and Feb. 12,13, and 14.

British Airways’ Cabin Crew Announces Planned Strikes; Airline Responds

British Airways’ flight attendants, represented by the Transport and General Workers Union’s (T&G), has announced that it is planning strikes on January 29, 30 and 31; February 5, 6 and 7; and February 12, 13 and 14.

More Airline Mergers Proposed: United and Continental, AirTran and Midwest

The New York Times reported on Dec. 12 that United Airlines and Continental Airlines are in discussions regarding a possible merger. A combined United/Continental would create an airline even larger than the proposed Delta/US Airways merger.

Worldspan and Travelport (Galileo) Announce Merger Agreement

This morning, Dec. 7, 2006, Travelport, Ltd., the parent company of Galileo, and Worldspan issued a joint statement that the two parties have agreed to merge Worldspan into a subsidiary of Travelport.

Amadeus Unveils Full Content Program

Effective January 1, 2007, Amadeus subscribers will automatically be enrolled in Amadeus’ Content Plus program. As part of this program, subscribers will be charged up-to $.80 per segment for all net bookings on participating suppliers on or after January 1 in return for access to full content and a waiver of the participating airlines’ segment fees.

Continental Airlines Announces Baggage Restrictions to Latin America

Effective November 15 through January 15, 2007, Continental Airlines has added restrictions to/from Latin American markets for excess baggage due to winter travel volumes. According to Continental, Excess Baggage means any piece of baggage that is oversize, overweight, or is an extra bag.

US Airways Makes Play for Delta

On Nov. 15, 2006, US Airways announced that it has made a merger proposal to Delta Air Lines, Inc., for both companies to combine once Delta emerges from bankruptcy. This deal would make US Airways the world's largest passenger carrier.

Western Hemisphere Travel Initiative Rule Outlines New Document Requirements for Air Travel

The U.S. Department of Homeland Security (DHS) and U.S. Department of State announced the official requirement for citizens of the United States, Canada, Mexico, and Bermuda to present a passport to enter the United States when arriving by air from any part of the Western Hemisphere beginning Jan. 23, 2007.

European Union Sets New Security Standard; UK & Canada Make Adjustments

Effective Nov. 6, 2006, travelers departing from any European Union (EU) airport are subject to new carry-on liquids policies. The United Kingdom (UK) also announced that it would relax its liquids policy for outbound flights, bringing its system-wide liquids policy inline with the EU standard.

Amadeus Reaches Provisional Agreement with American Airlines; JetBlue Enters Worldspan

In a letter to subscribers dated Oct. 19, 2006, Amadeus announced that is has reached a provisional agreement with American Airlines (AA) for full content through November 2006. As part of this agreement, subscribers will have access to full content, without the imposition of content surcharges.

Amadeus Letter Announces Forthcoming Content Access Program

In a letter to travel agency subscribers Oct. 4, Amadeus advised that it will soon finalize a content access program for U.S. subscribers.

Amadeus Update: Delta Relaxes Fee Stance, Temporary Agreements in Place with Continental and Northwest

Travel Weekly reported on September 27, 2006 that "Amadeus agencies won't be receiving surcharge invoices from Delta for the time being", but Delta stopped short of announcing a full waiver of the fees.

Delta Becomes Worldspan Super Access Vendor

Delta has announced that it has entered a 7-year agreement with Worldspan and has identified Worldspan’s Super Access optional program as its preferred Worldspan distribution program.

Delta Becomes Worldspan Super Access Vendor

Delta has announced that it has entered a 7-year agreement with Worldspan and has identified Worldspan’s Super Access optional program as its preferred Worldspan distribution program.

Passport Requirements, WHTI Update

On Sept. 29, Congress passed language to extend the deadline for the Western Hemisphere Travel Initiative (WHTI).

State of Michigan Clarifies Insurance Licensing Law

The American Society of Travel Agents (ASTA) and the United States Travel Insurance Association (UStiA) have been working with the Michigan Office of Financial and Insurance Services (OFIS) to obtain clarification regarding the question of whether Michigan law requires a travel agent to be licensed as an insurance producer to receive a referral fee from a travel insurance company.

Airport Security Update: TSA Adjusts Liquid Ban

Effective Sept. 26, 2006, the Transportation Security Administration (TSA) will adjust its airport security screening procedures as follows.

Canada Matches US' Liquids Policies

Effective September 26, 2006, airport screening policies in the US and Canada are now aligned. Travel size liquids of 3 ounces or less can be carried through airport security as long as they fit comfortable in one clear (quart-size) plastic zip-top bag.

Michigan Orders Trip Assured, Inc. to Cease and Desist

The Michigan Office of Financial and Insurance Services (OFIS) announced that it has issued a Cease and Desist order against Trip Assured, Inc., based in Crossville, Tenn., for selling trip insurance in Michigan without a license.

UK Security Update: Carry-On Bag Size Increased

The United Kingdom’s Department for Transport has increased the size of the one carry-on item that passengers are allowed to take onboard an airplane and has modified its policy regarding carry-on musical instruments. In addition, passengers are now allowed to take solid cosmetics with their carry-on luggage.

Some International Airlines Restrict On-Board Use of Apple, Dell Laptops

Korean Air, Qantas and Virgin Atlantic have imposed restrictions on passenger use of certain Apple and Dell laptops. With all three airlines, laptops can still be brought on the plane and used on aircraft outfitted with Seat Power Supplies, but only if the battery is removed. However, power sources are not available on all flights or in many coach sections.

ASTA Unveils Logo Violator List

ASTA has unveiled an initiative to publicly identify companies that use ASTA’s logo without permission. The first company to be included on this list is Certified Travel Services, Inc of Oklahoma City, OK.

Amadeus to Cover Delta's Fees in Addition to American's, Northwest's

Amadeus announced on Sept. 5, 2006, that it will protect all Amadeus subscribers from Delta Air Lines' (DL) "Cost-Recovery Fees." This follows DL's announcement that effective Sept. 1, 2006, it would begin charging Amadeus subscribers a $3.50 per segment cost recovery fee for all DL segments booked in Amadeus.

Delta Announces $3.50 Segment Fee for Amadeus Bookings

In a message sent to travel agents this morning, Delta Airlines (DL) announced that it will begin charging $3.50 per segment for all DL segments booked through the Amadeus GDS, effective at 12:00p.m., EDT, Sept. 1, 2006.

Sabre and American Announce Agreement

On Sept. 1, Sabre Holdings and American Airlines (AA) released a joint statement in which the companies announced that they have come to terms on a five-year agreement in which AA designates Sabre’s Efficient Access Solution (EAS) as a preferred distribution channel.

Amadeus To Reimburse Northwest Segment Fees

Amadeus has announced that it will reimburse its subscriber agencies for all of the announced segment surcharges incurred on Northwest Airlines (NWA) bookings made via the Amadeus System, effective Sept. 1, 2006.

Are You Prepared for the Airlines' Fees Beginning Sept. 1, 2006?

It is important that you prepare your business for the distribution fees that some airlines will impose beginning Sept. 1. If you have not yet done so, it is important that you take a few minutes today to review the following GDS-specific issues.

Judge Orders Temporary Injunction To Halt Northwest Strike

According to Reuters, Judge Victor Marrero in federal court in New York issued a temporary injunction to halt Northwest Airlines’ flight attendants from striking. The judge cited the need for more time before ruling on the matter.

ASTA Issues Statement Regarding Amadeus’ Lawsuits Against AA and NW

The American Society of Travel Agents (ASTA) announced today that it had provided testimonial statements in support of the position of the Amadeus GDS lawsuits against American Airlines (AA) and Northwest Airlines (NWA) seeking a preliminary injunction to prohibit the assessment of segment booking fees for sales on those carriers by Amadeus travel agents in the United States.

Amadeus Offers Interim Relief Against AA Booking Fees

Amadeus has decided to implement an interim relief measure to mitigate the economic impact of AA’s surcharge. Beginning September 1, Amadeus will reimburse its subscribers for all segment surcharges incurred on American Airlines bookings made via the Amadeus System.

Sabre to Offer Promotional Incentives on EAS Carrier Bookings

Sabre has unveiled a new Efficient Access Solution (EAS) Promotional Bonus that is designed to make up the difference between American Airlines’ (AA) $3.50 service fees and the booking incentive agents might earn on AA segments. Subscribers must be enrolled in Sabre’s EAS program to be eligible for the promotional bonus. All travel agencies participating in the Sabre EAS program are automatically enrolled for this promotional bonus. No contract is required to participate.

ARC to Process Continental’s $3.50 Distribution Fees

Continental Airline announced on August 22, 2006 that it has chosen the Airlines Reporting Corporation (ARC) to process its Global Distribution System (GDS) "Non-Opt-In agency booking fees". ARC is calling this new transaction processing service ARC Payment Express.

American and Northwest Guarantee Segments to Worldspan

According to industry sources, American Airlines and Northwest Airlines entered into agreements with Worldspan to prepay for Global Distribution System (GDS) services, gaining a substantial savings on Worldspan segment fees, but also committing the airlines to a minimum level of paid Worldspan segments.

Judge Declines to Block Possible Northwest Airlines Strike

A federal bankruptcy judge ruled on Thursday that Northwest Airlines flight attendants have the right to strike. The decision allows the flight attendants, represented by the Association of Flight Attendants-CWA (AFA-CWA) to stage a labor action if it does not reach a contract agreement with the airline.

US Airways Matches $3.50 Segment Fee

US Airways has announced that it will match other airlines’ plans to charge GDS subscribers, with exceptions, a $3.50 segment fee per net booked segment beginning September 1, 2006.

Carnival Cruise Lines Alters Celebration Itineraries

According to press reports, propeller damage sustained by Carnival Celebration Aug. 15 has reduced the ship’s cruising speed and forced Carnival to alter its itinerary, dropping the August 16 Nassau port call and heading back to the homeport of Jacksonville, Florida, where it is expected to arrive by Aug 17 as scheduled.

Celebrity Cancels Infinity Voyage

Celebrity Cruises announced that it has cancelled Infinity’s Sept. 13, 2006 Alaska sailing due to necessary repairs to the ships propulsion system. Passengers booked on the cancelled Sept. 13 Alaska cruise will receive a full refund and a certificate for a future cruise. Travel agent commission is protected and agents will receive a $50-per-cabin rebooking fee.

AA Offers Worldspan Express to Sabre Subscribers

In what appears to be a move to increase its leverage with Sabre, American Airlines announced this week that it will pay a $.25 incentive for net bookings made through Worldspan Express.

UPDATE: Airport Screening Procedures

Airport security agencies in the United States (US) and the United Kingdom (UK) have modified their airport screening procedures. In the US, the Transportation Security Agency (TSA) has reduced its alert level for UK-US bound flights from RED (severe) to ORANGE (high). In addition, TSA has modified its security procedures and now requires that ALL passengers remove their shoes so they may be X-rayed. Also, up-to 4-oz of non-prescription liquid medicine and "solid" lipstick are allowed.

UK Security Update / UK Flight Cancellation/Delays / Re-accommodation Offers

Travelers flying within, or out of, the United Kingdom (UK) will encounter stiff new security measures imposed by the UK’s Department of Transport. Most notably, ALL bags must be checked, including handbags, and pockets must be empty.

Puerto Rico Government Closes Offices, Tourist Services to Remain Open

Due to the Puerto Rico government’s budget shortfall, many of the island’s non-essential government services have been shut down.

Delta and Pilots Reach Tentative Agreement

Delta Air Lines has confirmed that a tentative agreement has been reached between Delta and the Air Line Pilots Association (ALPA), which is union representing Delta’s pilots.

Sun Trips No Longer Accepting New Bookings

Sun Trips of San Jose, CA, also operating as suntrips.com, has informed ASTA that it will no longer accept new bookings. Sun Trips will accept telephone calls regarding existing transactions at 408-432-1101.

Continental Airlines Requires Action of Inactive Segments

Effective April 11, 2006 Continental has revised its Booking and Ticket Policy to require agents to remove Inactive segment status codes of HX, NO, UN, US, SC, TK, US and WK from all Passenger Name Records (PNR). These codes are often used to notify travel agents of schedule or flight status changes.

Delta's and Comair's Strike Threats Continue; Court Extends Comair Deadline

Delta and its subsidiary Comair are currently in labor union negotiations that have resulted in public posturing from both sides. Delta has asked the bankruptcy court to relieve it from its contract with its pilots, which are represented by the Airline Pilots Association International (ALPA).

ASTA Responds to Airline Plans to Cut GDS Incentives

ASTA president Kathy Sudeikis sent a self-explanatory letter to senior managers of American Airlines, Continental Airlines and Worldspan (PDF) regarding airline plans to force the reduction or elimination of GDS incentives to agencies and possibly force you to pay for full content through your GDS and to try to negotiate such incentives as may be available (if any) directly with the airlines, one by one.

ARC Suspends Aero California: Last PED 04/02/06

The Airline Reporting Corp. (ARC) has announced that it is suspending its agreement with Aero California and that it will cease processing JR-validated transactions, following completion of processing for the sales period ending (PED) 04-02-06.

Delta Begins Charging $10 External Ticket Reissue Charge for Travel Agent Tickets

Effective April 3, 2006, Delta Air Lines began charging an "External Ticket Reissue Charge" for voluntary changes it makes to tickets originally made through a travel agent (traditional or online).

Sabre and Amadeus Agree to Content Deal

Sabre has announced an agreement with Amadeus to assure each GDS’ subscribers of uninterrupted access to airline inventory. The agreement means that if an airline were to withdraw its inventory from either GDS, the GDS that continues to receive that inventory would provide it to the other GDS, and agent bookings would continue uninterrupted in both GDSs.

Federal Court Holds ASTA- Supported Fax Law Preempts Conflicting State Law

On Feb. 27, 2006, a California federal district court struck down portions of California SB 833, which would have prohibited faxing advertisements into or out of California without the prior permission of the recipient. The Court’s decision means that people may continue to send inter-state fax advertisements into or out of California to recipients with which they have an established business relationship pursuant to the requirements of the Junk Fax Prevention Act of 2005 (JFPA).

United Matches AA’s External Reservation Handling Fee: ASTA Issues Member Analysis

ASTA member can review details of both carriers’ policies. Please forward any comments or suggestion you may have regarding this situation to askasta@asta.org. Your feedback is much appreciated!

Caution: DOT Scam

Travel agents should be especially suspicious when receiving an unknown fax or e-mail requesting bank information from the U. S. Department of Transportation (DOT).

AA Now Charging 'Handling Fee' for Changes to Travel Agent Tickets

Effective January 26, 2006, American Airlines began charging an “External Reservation Handling Fee” for voluntary changes made to tickets originally made through a traditional travel agent, online agent or other airline. AA’s new External Reservation Handling Fee is $10 if the change is made by an AA telephone representative or $15 if the change is made at an AA Airport Ticket Office.

Runaway Tours to “Wind Down” Operations

Runaway Tours, an ASTA member tour operator based in San Francisco, CA, announced on January 12, 2006, that it is "winding down" operations. In addition, Runaway will no longer accept bookings for future reservations and will honor and service all paid-for reservations departing through February 28. All other bookings will receive a refund or the airline ticket as purchased.

Independence Air to Shut Down

Independence Air will voluntarily cease operation by discontinuing all scheduled flights planned to depart after 7:00 pm on Thursday, Jan. 5, except Flight 1777 from White Plains, N.Y. to Washington Dulles departing at 7:26 pm. Independence Air is not an ARC participating carrier.

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ASTA Officials Elections Results The following ASTA members have been certified by Mary Peters, CTC, ASTA National Vice President and Secretary, as elected to serve in the respective offices indicated. Back to Top American and United Impose Ticketing Time Limits on Refundable Inventories, American Increases Confirmed Flight Change Fee American Airlines (AA), effective July 23, 2008, and United Airlines (UA), effective July 15, 2008, have imposed ticketing time limit restrictions on all refundable inventories. Back to Top ASTA Victorious on Behalf of Travel Agents in ARC Case The Independent Arbitration Panel (IAP) today granted ASTA's appeal of the annual fee increase by the Airlines Reporting Corp. (ARC). Back to Top Northwest Adds First Bag Fee and Award Ticket Fee, Increases Change Fee Effective for domestic tickets booked on or after July 10 for travel on or after Aug. 28, Northwest will charge $15 each way ($30 roundtrip) for the first checked bag. The second bag fee is $25... Back to Top ASTA Testifies at Hearing on Air Transportation Crisis ASTA's Senior Vice President of Legal and Industry Affairs Paul Ruden is testifying today at 10 a.m. EDT at a Congressional hearing on How the Air Transportation Crisis is Hurting Travelers, Entrepreneurs and the Economy. Back to Top Florida Imposes Severe Restrictions on Sellers of Travel Florida Governor Charlie Crist has signed into law SB 1310 which imposes harsh consequences on travel agents as well as American citizens and lawful permanent residents seeking to visit family members abroad. Back to Top US Airways Adds Fees for First Checked Bag and Domestic Economy Class Beverage Service US Airways (US) has announced that customers who book economy class tickets for travel on or after July 9, 2008, will be charged $15 each way ($30 roundtrip) for the first checked bag... Back to Top United Airlines Adds $15 Fee for First Checked Bag United Airlines (UA) has announced that customers who purchase domestic economy class tickets on or after June 13, 2008 will be charged $15 each way ($30 roundtrip) for the first checked bag. Back to Top ASTA Provides Summer Money-Saving Travel Tips to TV Audiences Across US Tomorrow (June 10), ASTA President and CEO Cheryl Hudak, CTC, will be appearing in a series of morning show interviews on TV stations across the country as part of a co-op satellite media tour... Back to Top Carnival Corp. Increases Fuel Surcharges Carnival Corp. announced that, effective for bookings made on and after June 12, 2008, it will raise the fuel surcharge for new bookings on Carnival Cruise Lines, Costa Cruises, Cunard Line, Holland America Line, Princess Cruises and Seabourn. Back to Top Spirit Air Withdraws from ARC, Offers Direct "Ticketless" Option Through GDSs Effective June 16, 2008, Spirit Airlines is voluntarily terminating its agreement with ARC. The final ARC sales report in which agents can include Spirit validated transactions is the Sales Report Period Ending Date (PED) June 22, 2008. Back to Top Delta to Enforce Booking Policy and Use ARC Payment Express to Collect Fees Effective June 1, 2008, Delta has announced plans to audit all GDS bookings for booking policy violations and use ARC Payment Express to collect all associated penalties. Agents will be charged $3.50 per inactive and passive segment violation and $50 per booking for duplicate, fraudulent, fictitious and speculative records. In addition Delta will charge $50 per booking for invalid name changes and churning. Back to Top Silverjet Airlines ceases operation: BA and Virgin offer concessions Effective May 30, 2008, Silverjet has ceased operating all flights. British Airways and Virgin Atlantic are offering reduced rate concessions to affected ticket holders who can provide proof of purchase. Back to Top DOT Issues Guidance on Disclosing Checked Baggage Fees The Department of Transportation (DOT) has issued a notice to airlines and travel agents regarding the disclosure of checked baggage fees. Effective immediately, DOT requires the airlines and travel agents to clearly disclose significant conditions applicable to airfares, and the airlines' new baggage fees are considered a significant condition. Back to Top American Airlines Adds $15 Fee for First Checked Bag and Increases Exchange Fee American Airlines (AA) has announced that customers who purchase domestic economy class tickets on or after June 15, 2008 will be charged $15 each way ($30 roundtrip) for the first checked bag. The new fee applies to customers traveling within and between the United States, U.S. Virgin Islands, Puerto Rico and Canada. Back to Top US Airways Increases Change Fee Effective for all tickets issued on or after April 29, 2008, US Airways_ change fee for non-refundable fares will increase by $50 per ticket. Back to Top Airline Updates: Eos ceases operations; Continental increases change fee; American, Air Canada to charge for second bag Airline Updates: Eos ceases operations; Continental increases change fee; American, Air Canada to charge for second bag Back to Top ASTA Board Approves International Premium Membership In conjunction with its third annual International Destination Expo, held this year in Lyon, France, ASTA held its first Board of Directors (BOD) meeting of 2008. Back to Top Frontier Airlines Enters Bankruptcy: Plans to Continue Operating On April 10, 2008, Frontier Airlines filed for Chapter 11 bankruptcy protection in the Southern District of New York. Back to Top Airline Updates - April 7, 2008 Skybus Airlines Ceases Operations, JetBlue and US Airways Offer Standby Fares Back to Top Florida Travel Agents Facing Tax on Service Fees Efforts are underway to tax travel intermediaries' service fees when booking... This tax treatment is wrong for travel agents and bad policy. Back to Top ARC Announces Procedures for ATA Processing, Credit Card Refunds Allowed with Current Sales Report Following American Trans Air's (ATA) cessation of operations, the Airlines Reporting Corp. (ARC) has announced its reporting procedures for travel agents. Effective immediately, ARC will not process ATA (TZ) validated CASH REFUNDS submitted in the current sales report for the sales report Period Ending Date (PED) April 6, 2008. Back to Top ATA Airlines Shuts Down and Files for Bankruptcy Protection Effective April 3, 2008, ATA Airlines has ceased operating and has cancelled all current and future flights. On April 2, 2008, ATA filed for Chapter 11 bankruptcy protection in the U.S. Bankruptcy Court in Indianapolis. Back to Top Aloha Shuts Down March 31, 2008: United Airlines and Hawaiian Airlines Make Concessions Effective April 1, 2008, Aloha Airlines will discontinue all scheduled flights. On March 31, Aloha will operate its schedule with the exception of flights from Hawaii to the West Coast and flights from Orange County to Reno and Sacramento, and Oakland to Las Vegas. Back to Top Aloha Airlines Files for Chapter 11 Bankruptcy On March 21, 2008, Aloha Airlines filed and received U.S. Bankruptcy Court approval to continue operating under Chapter 11 of the U.S. Bankruptcy Code. Back to Top US Airways Adds Fee for Second Bag US Airways announced that for tickets purchased on or after Feb. 26, 2008 that contain travel on or after May 5, 2008, it will charge passengers a $25 service fee for a second checked bag for most coach customers. Back to Top British Airways Holidays to Discontinue Travel Agent Bookings In an announcement dated Feb. 4, 2008, British Airways Holidays announced on its travel trade web site that travel agents will soon no longer be able to book British Airways Holidays products, including hotels, car rentals, sightseeing and transfer options. Back to Top ASTA Seeks Additional Claimants for Arbitration Complaint against ARC for Unauthorized Drafting of Agent Accounts Has your agency received an invoice from ARC Payment Express on behalf of United Airlines that will be debited from your ARC checking account on Jan. 31, 2008? Are you interesting in helping the travel agency community by being named in a complaint with the Travel Agent Arbiter against ARC? If so, we would like to talk to you on or before Jan. 28. Back to Top ASTA Plans to File a Complaint with ARC over Unauthorized Drafting of Agents' Account ASTA plans to file a complaint, on behalf of two ASTA members, against The Airlines Reporting Corp. (ARC) with the Travel Agent Arbiter for ARC's plan to withdraw funds from the agents' ARC checking at an airline's request. Back to Top Dot Travel Update: Reserved Place Names to be Released Dec. 21, Use Requirement Begins in 2008 The dot Travel registry, Tralliance, has announced several proposed policy changes for .travel names. Back to Top Southwest to Offer Limited Inventory in Galileo for a Fee Effective Jan. 1, 2008, Galileo plans to charge its subscribers $1.25 per segment when making a Southwest Airlines booking in Galileo. Back to Top Dot Travel Update: Reserved Place Names Release, Update on Use Requirement Effective Dec. 21, the Dot Travel Registry, Tralliance, will implement a new policy requiring the use of all new registered .travel names. Back to Top UA to Draft Agents' ARC Account for Booking Practices: Member Action Required ASTA has had further discussions with the Airlines Reporting Corp. (ARC) regarding the recent United Airlines (UA) bills asserting penalties against agencies for failure to work schedule changes and cancel inactive segments. Back to Top ARC Invoicing Agents for UA Booking Practices with Intent to Automatically Draft Agent’s ARC Account On December 11, 2007, some ARC accredited travel agents began receiving invoices from United Airlines charging them $3.50 for every inactive segment that they have failed to “action” between July and September, 2007. Back to Top Effective January 31, 2008, a birth certificate with photo ID or a passport will be required at land & sea entry points from Canada Effective January 31, 2008, U.S. and Canadian citizens (19 and older) will be required to present proof of citizenship. Back to Top Carnival Brands and Regent Seven Seas Announce Fuel Surcharges Carnival Corp., encompassing the brands Carnival Cruise Lines, Costa Cruises, Cunard Line, Holland America Line, Princess Cruises and Seabourn Cruise Line, has announced supplement fees effective... Back to Top ARC Clarifies ARA Amendments ASTA members may have recently received an advertisement for a non-ASTA industry webinar indicating that travel agents must comply with Payment Card Industry (PCI) security standards. Back to Top Windjammer Barefoot Cruises Cancels Sailings Windjammer Barefoot Cruises announced on a message through its phone reservation line that it has cancelled all cruises scheduled to sail the week of Sept. 29, 2007 for the Legacy, Polynesia and Yankee Clipper. Back to Top RCI Eliminating Travel Agent Air Commissions Royal Caribbean Inc. announced today that it will eliminate travel agent commissions on airline bookings made through the cruise line. Back to Top ASTA to Hold Webinar, Sept 20: ARC’s Proposed Fee Increase and Its Impact on Your Bottom Line Please join ASTA for an educational and informative Webinar on ARC’s proposed annual fee increase of 172 percent and how it will impact your business and bottom line. Back to Top Carnival Corp. Eliminating Travel Agent Air Commissions Carnival Corp. announced that for new bookings made on or after Oct. 15, 2007, the Carnival brands will no longer pay commissions. Back to Top ARC Announces 172% Annual Fee Increase for 2008 In a move that only a monopolist could expect to pull off, ARC announced yesterday a plan to increase its Annual Fee by 172 percent in 2008. Such an increase is unprecedented in any business. But the 172 percent increase is only the beginning. Back to Top ASTA Announces Ninth Director-At-Large ASTA is pleased to announce that Vickie Greenlee of For Travelers Only in Jackson, Mississippi has been certified by ASTA National Secretary Mary Louise Seifert, CTC, as the ninth elected Director-at-Large, breaking the previous tie with Bob Kern. Back to Top Airline Fee / GDS Optional Plan Update Worldspan subscribers have been asked to return their contract amendment by August 18 to ensure it is in effect by September 1. This is especially important if you have elected to opt-in to Worldspan’s Super Access plan. Back to Top DHS Announces Combined Secure Flight Proposed Rule and Update to APIS Manifest Rule On August 9, 2007, the Department of Homeland Security (DHS) announced steps to strengthen the United States’ aviation security system by combining the final rule for Advance Passenger Information System (APIS) and the proposed new rule for Secure Flight. Back to Top Registration Extended for ASTA’s Podcast on New GDS Fees Registration for ASTA’s Business Executive Series Podcast on New GDS Fees has been extended through Aug. 4, 2006. Back to Top GDS Fee Alert Worldspan’s has requested that its subscribers return their contract amendment by August 18 to ensure it is in effect by September 1. If it is not returned by August 18 and and Worldspan’s Super Access Plan is selected, your agency may be subject to fees charged by the airlines. Back to Top Northwest Matches $3.50 Segment Fee Registration for ASTA’s Business Executive Series Podcast on New GDS Fees has been extended through Aug. 4, 2006. Back to Top Princess Delays Crown Princess Departure According to Princess Cruises, the Crown Princess’ July 20 sailing from New York City is now scheduled to depart on July 22, due to the heavy listing accident that occurred on July 18, 2006 near Port Canaveral, FL. Back to Top Continental Matches $3.50 Segment Fee Continental matched American Airlines’ and United Airlines’ plans to charge GDS subscribers, with some exceptions, segment fees of $3.50 per net booked segment beginning September 1, 2006. Back to Top United Matches AA’s $3.50 Segment Fee; Worldspan Provides Glimpse of its New Optional Plans American Airlines and United Airlines have announced plans to charge GDS subscribers, with some exceptions, segment fees of $3.50 per net booked segment beginning September 1, 2006. Back to Top AA Segment Fee Announcement: Galileo and Amadeus Update Yesterday, ASTA sent you two e-mail messages about the rapidly developing situation regarding future access to full airline content through GDSs and other sources. More information we have gathered today is set out below. ASTA will continue to be a premier information source for its members as this situation evolves and we will continue to send you updates when we have accurate information to share. Back to Top American Airlines Announces New Segment Fee This morning American Airlines announced that it will impose a new $3.50 per segment fee on all travel agencies who book American segments through select GDS services as identified by American. Back to Top Varig Announces Reduced Flight Operations VARIG Airlines has posted the following announcement on its web site: "VARIG has reduced its flight operations until July 11, 2006. If you are traveling during this period, please contact our Reservations department to re-arrange your travel plans. In North America, please call 800 - 468 - 2744." Back to Top Northwest Changes Medical/Bereavement Ticket Policy Effective July 1, travel agents may no longer book and ticket medical and bereavement reservations on Northwest Airlines. For complete details, visit the "Fares and Promotions" tab of WorldAgentdirect.com. Back to Top Reminder: Some Carriers Do Not Accept Manual Documents Not all carriers accept manual 4-flight and Prepaid Ticket Advice (PTA) documents. Prior to issuing a manual document, agents should review the Airlines Reporting Corporation’s (ARC) Manual Document Acceptance Chart. Failure to follow carrier policy could result in a debit memo. Northwest Airlines indicates that it will access a $100 debit memo for any manual document it receives. Back to Top Alaska / Horizon Announce New Fee for Changes Made to Travel Agent Tickets Effective July 1, 2006, Alaska Airlines and Horizon Air will begin collecting a $50 service fee for any ticket reissued by either airline of a ticket originally issued by a travel agent. The new $50 fee is in addition to any change fees and applicable fare differences that may apply. Back to Top Air Canada to Provide Tango Fares Only Online to Agents Effective July 7, Air Canada will provide travel agents with access to Tango Fares at its travel agent booking portal www.aircanada.com/agents. Tango is Air Canada’s low-fare product that requires an additional fee for advance seat assignments and also allows a discount if luggage is not checked. Back to Top U.S. Government Delays Land and Sea Passport Requirement for Canada, Mexico and Bermuda and Announces New Phased Initiative The U.S. Department of Homeland Security (DHS) and the U.S. Department of State (DOS) announced on June 20, that they have delayed the land and sea passport requirement for Canada, Mexico and Bermuda that was previously scheduled to begin as early as Jan. 1, 2008, and have initiated a new "phased approach" to implementing the Western Hemisphere Travel Initiative (WHTI). Back to Top Update on Temporary Repeal of Passport Requirement for Canada, Mexico, Caribbean and Bermuda The State Department has recently updated its Web site regarding passports with clarified language from the Department of Homeland Security regarding the travel requirements for children as well as the new accommodations announced June 8. Back to Top Malaria Found in Great Exuma, Bahamas The Centers for Disease Control and Prevention (CDC) has recently received official reports of 14 confirmed malaria cases in Great Exuma, Bahamas. At this time, CDC is recommending chloroquine as an antimalarial medication for travelers to Great Exuma. Back to Top U.S. Government Temporarily Relaxes Passport Rules for Some Destinations; Note the Limits on Who Can Benefit The U.S. Departments of State and Homeland Security announced on June 8, 2007, that effective today, U.S. citizens traveling by air to Canada, Mexico, the Caribbean and Bermuda who have applied for, but not yet received passports, can temporarily enter and depart from the United States by air as long as they present both a government-issued photo identification and Department of State official "proof of application." Back to Top Mile Hi Tours Update Mile Hi Tours, Inc., also operating as www.milehitours.com, a tour operator located in Denver, CO, has failed to respond to ASTA’s repeated attempts to contact them by telephone. It has been reported that Mile Hi Tours plans to file for bankruptcy protection within the next few days. ASTA will continue to monitor the situation and provide updates on the Supplier Bankrupties page. Back to Top Sabre Announces New Opt-In Subscribers Plan On June 7, 2006, Sabre announced its new Efficient Access Solution (EAS) for its travel agency subscribers. This new optional plan will provide Sabre subscribers with access to full content, including published fares and Web fares, as well as private fares and agency negotiated rates, for AirTran, Continental, Delta, Northwest, United and US Airways. Back to Top Majestic America Cancels June 30 Alaska Cruise Majestic America Line has cancelled the June 30 departure of the Empress of the North, which brings to seven the total number of cancelled sailings since the ship ran aground in Alaska's Inside Passage May 14. Back to Top Passengers on Trans-Atlantic Flights May Have Been Exposed to TB Please advised that if one of your clients recently flew on either Air France Flight 385 departing from Atlanta to Paris on May 12 or the May 24 Czech Air Flight 0104 from Prague, Czech Republic, to Montreal, they may have been exposed to a rare and potentially fatal form of tuberculosis (XDR TB) that has proven resistant to drugs. Back to Top US Airways to Issue Retraction on Published VOID Policy On Monday May 21, 2007, US Airways published an electronic newsletter to travel agents that included a section entitled “VOIDS” that contained incorrect information. ASTA has obtained clarification from US Airways. In the announcement, US Airways stated that “tickets must be voided before midnight” and “may only be voided if booked on the same calendar day prior to midnight Pacific Standard Time." Back to Top Majestic Cancels Three Empress of the North Sailings Majestic America Line canceled the May 19, May 26 and June 2 departures of Empress of the North, following the vessel’s grounding in Alaska on Monday. Back to Top Celebrity Cruises Cancels Summit Alaska Sailing Celebrity Cruises announced that it has canceled Summit’s scheduled May 20 Alaska sailing. The cancellation of the 7-day cruise resulted from a necessary dry dock to replace the ship’s starboard thrust bearing. Back to Top ASTA to Testify on Airline Passenger Rights On Friday, April, 20, 2007, ASTA Senior Vice President for Legal and Industry Affairs Paul Ruden will testify at the U.S. House of Representatives Committee on Transportation and Infrastructure’s Subcommittee on Aviation regarding Aviation Consumer Issues. Back to Top ARC Suspends Lloyd Aero Boliviano Ticketing The Airlines Reporting Corporation (ARC) has suspending its Agreement with Lloyd Aero Boliviano (LB). Lloyd Aero Boliviano-validated transactions submitted with agents' sales reports for the Period Ending Date (PED) 04/15/07 or beyond will not be accepted by ARC. Back to Top Azteca (ZE) Airlines Ceases Operations The Airlines Reporting Corporation (ARC) has reported that Azteca Airlines has ceased operations. All outstanding Azteca-validated transactions should be submitted in the ARC sales report Period Ending Date (PED) April 1, 2007. Back to Top Passport Backlog The U.S. State Department’s Passport Services unit is experiencing a major backlog in processing applications. Rather than taking the usual four to six weeks, routine applications or renewals are now taking 10 weeks. Back to Top Continental Warns Agents to Cancel Inactive Segments or Risk Debit Effective March 12, 2007, Continental Airlines will, with the aid of new software called Segment Audit Tool (SAT), begin debiting travel agents $50 for every inactive segment (per passenger) that is not worked and canceled. As a result, it is imperative that you review your current procedures, and in some cases develop new procedures, for managing airline queues on a daily basis. Back to Top Travel to Canada Entrance Advisory Members are advised to remind customers traveling to Canada of a long standing law that may deny them entrance if they have ever been convicted of a criminal offense. Back to Top Spirit Eliminates On-line Commissions Spirit Airlines has announced that effective March 1, 2007, the airline will discontinue commission compensation for bookings made on its Web site for travel agents based in the USA, Puerto Rico and the USVI. Back to Top Caution: DOT Scam Resurfaces Members are warned to be especially suspicious when receiving an unknown fax or e-mail requesting bank information from the U. S. Department of Transportation (DOT). Travel agents have reported receiving another round of fraudulent letters. Back to Top British Airways Strike Called Off British Airways announced today that it has reached an agreement with its cabin crew, represented by the Transport and General Workers Union. As a result, strikes scheduled for Jan. 30 and 31, as well as strikes planned for Feb. 5, 6 and 7 and Feb. 12, 13 and 14, have been called off. Back to Top BA Strike Update – Flights Cancelled Jan 30, 31; Refunds Offered The cabin crew branch of the Transport and General Workers Union has notified British Airways (BA) that it has cancelled the first day (Jan. 29) of its planned strike, but still plans to strike on Tuesday Jan. 30 and Wednesday Jan. 31, with possible further action planned Feb. 5,6 and 7 and Feb. 12,13, and 14. Back to Top British Airways’ Cabin Crew Announces Planned Strikes; Airline Responds British Airways’ flight attendants, represented by the Transport and General Workers Union’s (T&G), has announced that it is planning strikes on January 29, 30 and 31; February 5, 6 and 7; and February 12, 13 and 14. Back to Top More Airline Mergers Proposed: United and Continental, AirTran and Midwest The New York Times reported on Dec. 12 that United Airlines and Continental Airlines are in discussions regarding a possible merger. A combined United/Continental would create an airline even larger than the proposed Delta/US Airways merger. Back to Top Worldspan and Travelport (Galileo) Announce Merger Agreement This morning, Dec. 7, 2006, Travelport, Ltd., the parent company of Galileo, and Worldspan issued a joint statement that the two parties have agreed to merge Worldspan into a subsidiary of Travelport. Back to Top Amadeus Unveils Full Content Program Effective January 1, 2007, Amadeus subscribers will automatically be enrolled in Amadeus’ Content Plus program. As part of this program, subscribers will be charged up-to $.80 per segment for all net bookings on participating suppliers on or after January 1 in return for access to full content and a waiver of the participating airlines’ segment fees. Back to Top Continental Airlines Announces Baggage Restrictions to Latin America Effective November 15 through January 15, 2007, Continental Airlines has added restrictions to/from Latin American markets for excess baggage due to winter travel volumes. According to Continental, Excess Baggage means any piece of baggage that is oversize, overweight, or is an extra bag. Back to Top US Airways Makes Play for Delta On Nov. 15, 2006, US Airways announced that it has made a merger proposal to Delta Air Lines, Inc., for both companies to combine once Delta emerges from bankruptcy. This deal would make US Airways the world's largest passenger carrier. Back to Top Western Hemisphere Travel Initiative Rule Outlines New Document Requirements for Air Travel The U.S. Department of Homeland Security (DHS) and U.S. Department of State announced the official requirement for citizens of the United States, Canada, Mexico, and Bermuda to present a passport to enter the United States when arriving by air from any part of the Western Hemisphere beginning Jan. 23, 2007. Back to Top European Union Sets New Security Standard; UK & Canada Make Adjustments Effective Nov. 6, 2006, travelers departing from any European Union (EU) airport are subject to new carry-on liquids policies. The United Kingdom (UK) also announced that it would relax its liquids policy for outbound flights, bringing its system-wide liquids policy inline with the EU standard. Back to Top Amadeus Reaches Provisional Agreement with American Airlines; JetBlue Enters Worldspan In a letter to subscribers dated Oct. 19, 2006, Amadeus announced that is has reached a provisional agreement with American Airlines (AA) for full content through November 2006. As part of this agreement, subscribers will have access to full content, without the imposition of content surcharges. Back to Top Amadeus Letter Announces Forthcoming Content Access Program In a letter to travel agency subscribers Oct. 4, Amadeus advised that it will soon finalize a content access program for U.S. subscribers. Back to Top Amadeus Update: Delta Relaxes Fee Stance, Temporary Agreements in Place with Continental and Northwest Travel Weekly reported on September 27, 2006 that "Amadeus agencies won't be receiving surcharge invoices from Delta for the time being", but Delta stopped short of announcing a full waiver of the fees. Back to Top Delta Becomes Worldspan Super Access Vendor Delta has announced that it has entered a 7-year agreement with Worldspan and has identified Worldspan’s Super Access optional program as its preferred Worldspan distribution program. Back to Top Delta Becomes Worldspan Super Access Vendor Delta has announced that it has entered a 7-year agreement with Worldspan and has identified Worldspan’s Super Access optional program as its preferred Worldspan distribution program. Back to Top Passport Requirements, WHTI Update On Sept. 29, Congress passed language to extend the deadline for the Western Hemisphere Travel Initiative (WHTI). Back to Top State of Michigan Clarifies Insurance Licensing Law The American Society of Travel Agents (ASTA) and the United States Travel Insurance Association (UStiA) have been working with the Michigan Office of Financial and Insurance Services (OFIS) to obtain clarification regarding the question of whether Michigan law requires a travel agent to be licensed as an insurance producer to receive a referral fee from a travel insurance company. Back to Top Airport Security Update: TSA Adjusts Liquid Ban Effective Sept. 26, 2006, the Transportation Security Administration (TSA) will adjust its airport security screening procedures as follows. Back to Top Canada Matches US' Liquids Policies Effective September 26, 2006, airport screening policies in the US and Canada are now aligned. Travel size liquids of 3 ounces or less can be carried through airport security as long as they fit comfortable in one clear (quart-size) plastic zip-top bag. Back to Top Michigan Orders Trip Assured, Inc. to Cease and Desist The Michigan Office of Financial and Insurance Services (OFIS) announced that it has issued a Cease and Desist order against Trip Assured, Inc., based in Crossville, Tenn., for selling trip insurance in Michigan without a license. Back to Top UK Security Update: Carry-On Bag Size Increased The United Kingdom’s Department for Transport has increased the size of the one carry-on item that passengers are allowed to take onboard an airplane and has modified its policy regarding carry-on musical instruments. In addition, passengers are now allowed to take solid cosmetics with their carry-on luggage. Back to Top Some International Airlines Restrict On-Board Use of Apple, Dell Laptops Korean Air, Qantas and Virgin Atlantic have imposed restrictions on passenger use of certain Apple and Dell laptops. With all three airlines, laptops can still be brought on the plane and used on aircraft outfitted with Seat Power Supplies, but only if the battery is removed. However, power sources are not available on all flights or in many coach sections. Back to Top ASTA Unveils Logo Violator List ASTA has unveiled an initiative to publicly identify companies that use ASTA’s logo without permission. The first company to be included on this list is Certified Travel Services, Inc of Oklahoma City, OK. Back to Top Amadeus to Cover Delta's Fees in Addition to American's, Northwest's Amadeus announced on Sept. 5, 2006, that it will protect all Amadeus subscribers from Delta Air Lines' (DL) "Cost-Recovery Fees." This follows DL's announcement that effective Sept. 1, 2006, it would begin charging Amadeus subscribers a $3.50 per segment cost recovery fee for all DL segments booked in Amadeus. Back to Top Delta Announces $3.50 Segment Fee for Amadeus Bookings In a message sent to travel agents this morning, Delta Airlines (DL) announced that it will begin charging $3.50 per segment for all DL segments booked through the Amadeus GDS, effective at 12:00p.m., EDT, Sept. 1, 2006. Back to Top Sabre and American Announce Agreement On Sept. 1, Sabre Holdings and American Airlines (AA) released a joint statement in which the companies announced that they have come to terms on a five-year agreement in which AA designates Sabre’s Efficient Access Solution (EAS) as a preferred distribution channel. Back to Top Amadeus To Reimburse Northwest Segment Fees Amadeus has announced that it will reimburse its subscriber agencies for all of the announced segment surcharges incurred on Northwest Airlines (NWA) bookings made via the Amadeus System, effective Sept. 1, 2006. Back to Top Are You Prepared for the Airlines' Fees Beginning Sept. 1, 2006? It is important that you prepare your business for the distribution fees that some airlines will impose beginning Sept. 1. If you have not yet done so, it is important that you take a few minutes today to review the following GDS-specific issues. Back to Top Judge Orders Temporary Injunction To Halt Northwest Strike According to Reuters, Judge Victor Marrero in federal court in New York issued a temporary injunction to halt Northwest Airlines’ flight attendants from striking. The judge cited the need for more time before ruling on the matter. Back to Top ASTA Issues Statement Regarding Amadeus’ Lawsuits Against AA and NW The American Society of Travel Agents (ASTA) announced today that it had provided testimonial statements in support of the position of the Amadeus GDS lawsuits against American Airlines (AA) and Northwest Airlines (NWA) seeking a preliminary injunction to prohibit the assessment of segment booking fees for sales on those carriers by Amadeus travel agents in the United States. Back to Top Amadeus Offers Interim Relief Against AA Booking Fees Amadeus has decided to implement an interim relief measure to mitigate the economic impact of AA’s surcharge. Beginning September 1, Amadeus will reimburse its subscribers for all segment surcharges incurred on American Airlines bookings made via the Amadeus System. Back to Top Sabre to Offer Promotional Incentives on EAS Carrier Bookings Sabre has unveiled a new Efficient Access Solution (EAS) Promotional Bonus that is designed to make up the difference between American Airlines’ (AA) $3.50 service fees and the booking incentive agents might earn on AA segments. Subscribers must be enrolled in Sabre’s EAS program to be eligible for the promotional bonus. All travel agencies participating in the Sabre EAS program are automatically enrolled for this promotional bonus. No contract is required to participate. Back to Top ARC to Process Continental’s $3.50 Distribution Fees Continental Airline announced on August 22, 2006 that it has chosen the Airlines Reporting Corporation (ARC) to process its Global Distribution System (GDS) "Non-Opt-In agency booking fees". ARC is calling this new transaction processing service ARC Payment Express. Back to Top American and Northwest Guarantee Segments to Worldspan According to industry sources, American Airlines and Northwest Airlines entered into agreements with Worldspan to prepay for Global Distribution System (GDS) services, gaining a substantial savings on Worldspan segment fees, but also committing the airlines to a minimum level of paid Worldspan segments. Back to Top Judge Declines to Block Possible Northwest Airlines Strike A federal bankruptcy judge ruled on Thursday that Northwest Airlines flight attendants have the right to strike. The decision allows the flight attendants, represented by the Association of Flight Attendants-CWA (AFA-CWA) to stage a labor action if it does not reach a contract agreement with the airline. Back to Top US Airways Matches $3.50 Segment Fee US Airways has announced that it will match other airlines’ plans to charge GDS subscribers, with exceptions, a $3.50 segment fee per net booked segment beginning September 1, 2006. Back to Top Carnival Cruise Lines Alters Celebration Itineraries According to press reports, propeller damage sustained by Carnival Celebration Aug. 15 has reduced the ship’s cruising speed and forced Carnival to alter its itinerary, dropping the August 16 Nassau port call and heading back to the homeport of Jacksonville, Florida, where it is expected to arrive by Aug 17 as scheduled. Back to Top Celebrity Cancels Infinity Voyage Celebrity Cruises announced that it has cancelled Infinity’s Sept. 13, 2006 Alaska sailing due to necessary repairs to the ships propulsion system. Passengers booked on the cancelled Sept. 13 Alaska cruise will receive a full refund and a certificate for a future cruise. Travel agent commission is protected and agents will receive a $50-per-cabin rebooking fee. Back to Top AA Offers Worldspan Express to Sabre Subscribers In what appears to be a move to increase its leverage with Sabre, American Airlines announced this week that it will pay a $.25 incentive for net bookings made through Worldspan Express. Back to Top UPDATE: Airport Screening Procedures Airport security agencies in the United States (US) and the United Kingdom (UK) have modified their airport screening procedures. In the US, the Transportation Security Agency (TSA) has reduced its alert level for UK-US bound flights from RED (severe) to ORANGE (high). In addition, TSA has modified its security procedures and now requires that ALL passengers remove their shoes so they may be X-rayed. Also, up-to 4-oz of non-prescription liquid medicine and "solid" lipstick are allowed. Back to Top UK Security Update / UK Flight Cancellation/Delays / Re-accommodation Offers Travelers flying within, or out of, the United Kingdom (UK) will encounter stiff new security measures imposed by the UK’s Department of Transport. Most notably, ALL bags must be checked, including handbags, and pockets must be empty. Back to Top Puerto Rico Government Closes Offices, Tourist Services to Remain Open Due to the Puerto Rico government’s budget shortfall, many of the island’s non-essential government services have been shut down. Back to Top Delta and Pilots Reach Tentative Agreement Delta Air Lines has confirmed that a tentative agreement has been reached between Delta and the Air Line Pilots Association (ALPA), which is union representing Delta’s pilots. Back to Top Sun Trips No Longer Accepting New Bookings Sun Trips of San Jose, CA, also operating as suntrips.com, has informed ASTA that it will no longer accept new bookings. Sun Trips will accept telephone calls regarding existing transactions at 408-432-1101. Back to Top Continental Airlines Requires Action of Inactive Segments Effective April 11, 2006 Continental has revised its Booking and Ticket Policy to require agents to remove Inactive segment status codes of HX, NO, UN, US, SC, TK, US and WK from all Passenger Name Records (PNR). These codes are often used to notify travel agents of schedule or flight status changes. Back to Top Delta's and Comair's Strike Threats Continue; Court Extends Comair Deadline Delta and its subsidiary Comair are currently in labor union negotiations that have resulted in public posturing from both sides. Delta has asked the bankruptcy court to relieve it from its contract with its pilots, which are represented by the Airline Pilots Association International (ALPA). Back to Top ASTA Responds to Airline Plans to Cut GDS Incentives ASTA president Kathy Sudeikis sent a self-explanatory letter to senior managers of American Airlines, Continental Airlines and Worldspan (PDF) regarding airline plans to force the reduction or elimination of GDS incentives to agencies and possibly force you to pay for full content through your GDS and to try to negotiate such incentives as may be available (if any) directly with the airlines, one by one. Back to Top ARC Suspends Aero California: Last PED 04/02/06 The Airline Reporting Corp. (ARC) has announced that it is suspending its agreement with Aero California and that it will cease processing JR-validated transactions, following completion of processing for the sales period ending (PED) 04-02-06. Back to Top Delta Begins Charging $10 External Ticket Reissue Charge for Travel Agent Tickets Effective April 3, 2006, Delta Air Lines began charging an "External Ticket Reissue Charge" for voluntary changes it makes to tickets originally made through a travel agent (traditional or online). Back to Top Sabre and Amadeus Agree to Content Deal Sabre has announced an agreement with Amadeus to assure each GDS’ subscribers of uninterrupted access to airline inventory. The agreement means that if an airline were to withdraw its inventory from either GDS, the GDS that continues to receive that inventory would provide it to the other GDS, and agent bookings would continue uninterrupted in both GDSs. Back to Top Federal Court Holds ASTA- Supported Fax Law Preempts Conflicting State Law On Feb. 27, 2006, a California federal district court struck down portions of California SB 833, which would have prohibited faxing advertisements into or out of California without the prior permission of the recipient. The Court’s decision means that people may continue to send inter-state fax advertisements into or out of California to recipients with which they have an established business relationship pursuant to the requirements of the Junk Fax Prevention Act of 2005 (JFPA). Back to Top United Matches AA’s External Reservation Handling Fee: ASTA Issues Member Analysis ASTA member can review details of both carriers’ policies. Please forward any comments or suggestion you may have regarding this situation to askasta@asta.org. Your feedback is much appreciated! Back to Top Caution: DOT Scam Travel agents should be especially suspicious when receiving an unknown fax or e-mail requesting bank information from the U. S. Department of Transportation (DOT). Back to Top AA Now Charging 'Handling Fee' for Changes to Travel Agent Tickets Effective January 26, 2006, American Airlines began charging an “External Reservation Handling Fee” for voluntary changes made to tickets originally made through a traditional travel agent, online agent or other airline. AA’s new External Reservation Handling Fee is $10 if the change is made by an AA telephone representative or $15 if the change is made at an AA Airport Ticket Office. Back to Top Runaway Tours to “Wind Down” Operations Runaway Tours, an ASTA member tour operator based in San Francisco, CA, announced on January 12, 2006, that it is "winding down" operations. In addition, Runaway will no longer accept bookings for future reservations and will honor and service all paid-for reservations departing through February 28. All other bookings will receive a refund or the airline ticket as purchased. Back to Top Independence Air to Shut Down Independence Air will voluntarily cease operation by discontinuing all scheduled flights planned to depart after 7:00 pm on Thursday, Jan. 5, except Flight 1777 from White Plains, N.Y. to Washington Dulles departing at 7:26 pm. Independence Air is not an ARC participating carrier. Back to Top
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